This Privacy Policy describes the processing of personal data performed by Olivos Naturales S.L. (hereinafter, Innoliva) when you use the services of Innoliva, our website or when you contact us using the means we make available to you through it. In keeping with our commitment to transparency, we are providing information about the data we collect and the use we make of them.

Innoliva declares that it respects and complies with the provisions included in the new EU REGULATION 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, of 27 April 2016, on the Protection of Personal Data and related regulations. As a result, the company is informing you of its data protection policy so that you may voluntarily decide whether you wish to provide your personal data to Innoliva.

This Privacy Policy establishes the use, retention and transfer by Innoliva of the personal data of the customers of the innoliva.com website.

Who is the data controller?

Olivos Naturales S.L., – CIF B84456482 Postal address: Calle Infante Don Carlos de Borbón, 16, 2D, 41004 Sevilla Telephone no.: +34 854581100 Email address: info@innoliva.com

1. PRIVACY

Innoliva is committed to developing long-lasting relationships based on trust.  For this reason, Innoliva will do everything possible to ensure that your right to privacy is upheld and protected. This website is intended for people over the age of 18.

2. DATA COLLECTED BY INNOLIVA

Innoliva may request or collect personal information from online customers in various ways, including through online forms to request products or services and other requests where customers are invited to provide such information.

Innoliva informs you that the personal data provided in the registration form, as well as any other information that you may provide in the future within the framework of your relationship with Innoliva, may be included in the company’s files.

Innoliva may also collect information on how you access its website using a unique identifier for each customer through the use of cookies.

3. LOG FILES

Like most websites, Innoliva uses log files. This information may contain IP addresses, type of browser, Internet service provider (ISP), entry/exit pages, type of platform, time and date stamp or number of clicks to analyse trends, manage the website, track customer movements in an aggregate way and collect demographic information in a broad sense for combined use. In any case, no information stored on log files, including but not limited to IP addresses, relates to personal information that can identify a person.

4. VOLUNTARY AND OBLIGATORY DATA

Except for the fields where expressly stated otherwise, responding to the personal data questions is voluntary, and not answering these questions does not result in a reduction in the quality of the services you are requesting. Not filling in the fields marked as obligatory or providing incorrect data will prevent Innoliva from being able to register you as a customer or provide the requested services.

5. INTENDED USE OF THE DATA

These files have the following purposes:

  • To manage, administer and provide you with the services you have requested from Innoliva.
  • To manage and maintain the contractual and pre-contractual relationship and facilitate its fulfilment.
  • To better understand your tastes and adapt the services to your preferences and needs.
  • To be able to offer you new products, services, special offers or updates, in those cases where consent has been provided.
  • To send our own advertising or that of third parties to those customers who give their consent.
  • To carry out studies on the effectiveness of the website, marketing, advertising and sales.

6. RECIPIENTS OF THE DATA

The recipients of the information collected will be exclusively the employees of Innoliva or this company’s service providers (including, where necessary, its own subsidiaries or affiliated companies).

In the latter case, the service providers will be bound by a service provision agreement containing express privacy and data protection obligations equivalent to those mandated for Innoliva’s employees. These will expressly prohibit the transfer of that data to another person or third party, except where this privacy policy states otherwise.

Once the contractual relationship with the service provider has ended, it will return or destroy the customer data to which it may have had access as a result of providing the services.

7. TRANSFER OF INFORMATION

Innoliva will not share your personal data with any third party, except when you expressly authorise such transfers.

Innoliva may transfer aggregate and anonymous data based on information gathered from customers to investors or potential partners. In these cases, only statistical information will be provided and any information that makes it possible to identify a person will be kept absolutely confidential. In the event that Innoliva is sold, the information collected from customers may be provided to the new owners.

8. SPECIAL OFFERS AND UPDATES

Innoliva customers may occasionally receive information on products, services, special offers and possibly a newsletter. As a sign of respect for your privacy, Innoliva offers you the option not to receive this type of communication, indicating this in the newsletter settings area of the control panel or by sending an email to info@innoliva.com.

9. ANNOUNCEMENTS ABOUT SERVICES

In rare cases, it may be necessary to send an announcement strictly related to the services if, for example, a service is temporarily unavailable for maintenance reasons. In general, you may not object to receiving these announcements, but you may disable your account. In any case, these communications are not of a commercial nature.

10. LEGAL NOTICE

We inform you that Innoliva may provide personal information to the relevant authorities when required to do so in accordance with current legislation.

The Innoliva website has links to other sites. Please note that Innoliva is not liable for the privacy policies of these sites. Therefore, we encourage you to read the privacy declarations of all websites that collect personal data. This Privacy Policy is only applicable to the information collected by Innoliva.

11. DATA RETENTION

Once the contractual relationship with the customers has come to an end, Innoliva reserves the right to retain the data of the customer who has deregistered for the time necessary to fulfil its legal obligations. During this time, the personal data will remain blocked and will not be used for any purpose other than that mentioned above. Once the legal time periods for its retention have been met, the data will be erased.

Innoliva maintains levels of protection for your personal data that are in accordance with the current legislation on security measures, and has implemented all the technical means available to it to prevent the loss, misuse, modification, unauthorised access to and theft of the data that you provide to Innoliva.

12. CUSTOMER LIABILITY

You are liable for the security of your Client Identification Number and your passwords. Ensure that they are kept in a safe place and do not share them with anyone.

Always remember to sign out at the end of the session to ensure that other people cannot access your personal data. Take this precaution even if you are not using a public computer, such as one in a library or an Internet café, but also when using your private computer at home.

13. RIGHTS OF THE CUSTOMERS

You have the option to exercise your rights of erasure, objection, portability, restriction, access and rectification by requesting this in any way that provides proof of it being sent and received, also sending a copy of your national identification or equivalent document. To exercise your rights, you may write to the following postal address: Calle Infante Don Carlos de Borbón, 16, 2D, 41004 Sevilla, or to the following email address: info@innoliva.com. Likewise, you may revoke your consent to the processing of your data at any time, without retroactive effects.

14. QUESTIONS

Any questions on this Privacy Policy may be sent to the following email address: info@innoliva.com.